Enrollment Support Specialist

The Enrollment Support Specialist is an integral role, providing customer-focused engagement supporting our university partners.  This position provides hands-on opportunities to evaluate and guide students through the enrollment process.  The Enrollment Support Specialist will serve as the prospective student’s first personal interaction with the university. This individual will be responsible for ensuring a seamless and top-tier experience is delivered with each interaction.  In addition, they will be responsible for meeting all enrollment benchmarks associated with the assigned university.  The position will require flexibility related to scheduling as day, evening and weekend coverage may be required during the enrollment cycle.  The optimal candidate will have prior enrollment experience, strong project management skills and a desire to deliver exceptional customer service.

This position is a hybrid role. Candidates should be local to the Tampa, FL area. 

Responsibilities:

• Qualify and evaluate new prospect inquiries to ensure the candidate meets the defined qualifications for the indicated program of interest. This will be accomplished through a discovery conversation with the prospective student.
• Guide and assist the prospect through the completion of the application and the collection of all associated documents needed to complete the student file for review (transcripts, resume, letters of recommendation, etc.). The goal is to guide the student through this process, so they are ready for acceptance review and then to move them to the next phase of the enrollment funnel as an accepted student.
• Management of your assigned enrollment pipeline (book of business) to ensure that appropriate engagement and follow up strategies are deployed for those students assigned to you.
• Maintain subject matter expertise related to the degree program(s) and the university partner that you are supporting. This will include such items as admissions requirements, curriculum, program structure, noted facts related to the university and the faculty associated with the degree in question, program value, industry trends related to the program, etc.
• Attending and leading virtual and in-person events as scheduled by the partners (these may occur outside of the normal schedule).
• Collaborates with internal/external team members to ensure deliverables and timelines are met.
• Able to identify areas of opportunity for process improvement and the ability to effectively communicate these.
• Communicates directly with prospective students and related partners in a professional and courteous manner.
• Candidate must show desire to lead, effectively manage multiple tasks and grow within the role.
• Other activities as described by management.

Qualifications:

• Excellent communication skills; comfort with being on the phone and communicating through emails and text messaging.
• Must be proficient in Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook).
• Understanding of and working knowledge of CRM’s (preferably Sales Force).
• A positive attitude coupled with an innate desire for personal and professional success.
• Expert at organizational management and applying good judgment on business endeavors.
• Must possess a team mentality where you are comfortable being a part of a growing team.
• Ability to complete assigned tasks within deadlines while maintaining proper documentation related to your assigned pipeline (book of business) and associated prospect/student records.
• Desire to learn and excel with a growing company.

Experience

• Exceptional verbal and written communication skills required.
• Proficient computer skills required.
• Ability to prioritize in a fast-paced environment.
• Demonstrated success in higher education (admissions, recruitment, financial aid and/or sales).
  • A minimum of 1-year industry related experience is desired.
• Bilingual in English and Spanish is preferred.
• Prior contact center experience is preferred.

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

• Private health/dental/vision
• 401(k) with company match
• Generous holiday and PTO package
• Flexible work environment (remote, in-office, and hybrid roles)
• Half-day summer Fridays
• Fun company events and laid-back culture
• Opportunities for advancement
• Industry exposure and professional development
• Growing company with a family feel
• Entrepreneurial approach and spirit

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.

 

No phone calls or unscheduled visits to the office, please. Carnegie is an equal-opportunity employer.