2024 Carnegie Conference

Schedule

 

Below you’ll find the schedule of events for the 12th Annual Carnegie Conference.

 

2024 Carnegie Conference Schedule

Schedule

Tuesday, January 23

8:00 AM - 4:00 PM

Pre-Conference Carnegie Slate Camp (Separate Ticket Required)

This optional pre-conference program will look at Slate through a marketing lens, with sessions on how to master configurable joins, build out multi-channel communications, and enhance strategy through Deliver-focused reporting. Sessions are intended for an audience with a beginner to intermediate understanding of Slate and are led by Carnegie's Slate Optimization team. A separate ticket is required to attend.

5:00 - 6:00 PM

Welcome Reception

Join your fellow conference attendees out on the marina for an open bar and light snacks. All Carnegie Slate Camp and Carnegie Conference attendees welcome.

Wednesday, January 24

8:00 – 8:45 AM

Breakfast + Conference Check-In

Location: Newport Ballroom Lobby

8:45 – 9:00 AM

Welcome to the Carnegie Conference!

Location: Newport Ballroom

Take a seat and settle in as we kick off an insight-filled two days!

9:00 – 9:45 AM

Break Out of the Sea of Sameness with the Power of Storytelling

Speaker: Aleya Harris

As you look across the industry landscape, all you see is how the once extraordinary has become trite. Here's the worst part: try as you might, all your innovative ideas have also been assimilated into the common lexicon, and you find yourself languishing in a sea of sameness. All you want is to stand out, but the more you try, the more you get frustrated because your brilliant efforts are short-lived. It has become exhausting to stay ahead of the pack with game-changing creativity only to watch the masses steal it.

There is a better way to transform from a leader and claim your rightful spot as a legend.

In this interactive session, Aleya will teach you how to use storytelling elements to stand out by standing in the power of your unique journey. She'll leverage her expert knowledge of the StoryBrand SB7 Framework, the hero's journey, and energy-recalibration techniques to help you develop a theft-proof narrative that will articulate your uniqueness, connect with your ideal client, and leave an enduring legacy.

9:50 – 10:30 AM

Back to the Future: What Lessons From Marketing History Can Tell Us About the Future

Speaker: Andi Jarvis

“Marketing has changed more in the last decade than at any time in history.” There’s a blog published that features a version of this line roughly every 0.5 seconds* but does anyone stop to consider if it’s correct?

In this presentation, Andi Jarvis argues that marketing isn’t really changing, our audiences aren’t changing, and the future of marketing is much the same as in the past. Why is this important? Because people, not robots, sit at the heart of marketing. He’ll discuss how you get your customers back to the center of what you do and how that will turbocharge your marketing efforts.

So strap yourself in, wait for the flux capacitor to fire up, and let’s go Back to the Future… where the past isn’t all that different from the future.

*Stats entirely made up… much like the results used in most content marketing efforts.

10:30 AM – 10:45 AM

Morning Break

Location: Newport Ballroom Lobby

10:45 – 11:25 AM

Driving Conversions + ROI from Social Media

Speaker: Natalie Henley

Social media programs tend to focus on building up metrics (e.g. followers, engagement, positive sentiment). But many social media programs, even ones with great metrics, might not drive a single attributable application for that school.

However, there are a few awesome social strategies and tactics that drive traffic and can directly help your efforts to increase interest and applications from prospective students. Come hear Natalie Henley, CEO of Volume Nine, a leading Social Media & SEO agency that has helped hundreds of brands build their brand organically via social and search.

Hear some stories and prepare to fill your notebook with actionable ideas to implement in your social media program!

11:30 AM – 12:00 PM

Growth Through Belonging: How to deliver experiences that make more students feel seen, supported, and at home

Speaker: Sonia Thompson

Differences are normal. But in a lot of instances, people's differences make them feel like outcasts or prevent them from getting their needs met. The brands and organizations that take the time to acknowledge the many ways people are different, and actively choose to deliver experiences that show more people they belong, will earn their loyalty. This is especially important for people from underrepresented and underserved communities. This session will focus on how to get more students to feel like they belong with you throughout their journey—from recruitment all the way through to their life as alumni.

12:00 - 1:00 PM

Lunch

Location: Yacht Club Marina

1:15 – 1:50 PM

The Evolution Of Content & The Future Of Our Industry

Speaker: Ross Simmonds

Is it all over? Is the world as we knew it a wrap? With the rise of AI - is it realistic to assume that the world of SEO and content will stay the same? Or should we all start dusting off our resumes to try something new? In this presentation, Ross is going to share a blend of both the realities of how AI can be incorporated into our work (maybe to give us additional runway) and answer the question as to whether or not AI is actually coming for our jobs and what we can do to ensure that we're ahead of the curve when it comes to using these tools, embracing the technology, and finding edges amidst rapid change.

1:50 – 2:30 PM

Building Enrollments by Building University-Brand Love

Speaker: Aaron Ahuvia

Brand love: it’s why Apple lovers excitedly buy the latest iPhone, Nike lovers get the swoosh tattooed on their arm, and Starbucks lovers wait 30 minutes in a drive-through lane for their special morning jolt. America’s most loved brands are also among its most profitable, which is why building brand love is the foremost marketing goal of companies ranging from Apple to General Mills. Brand love has always been a big part of the college experience, which is why people proudly wear t-shirts with their school’s name on them and call the place they graduated from their alma mater (lit. 'nourishing mother'). In this talk, you’ll learn how to inspire a little brand love for your school in prospective students and use this to grow your enrollments.

2:30 – 2:45 PM

Carnegie's Famous Hot Pretzel Break

Location: Newport Ballroom Lobby

2:45 – 3:20 PM

Breakout Session: In An Age of Declining Demographics, Personification Is King

Speaker: Tyler Borders

With the college-bound population declining sharply through 2026, the fabled "demographic cliff" reveals how essential applicant quality and right-fit recruiting has become. More than ever, universities need to focus their story and understand how to deliver the right message to precise student populations. This is where psychographics take center stage, and it's an imperative in today's enrollment marketing. How do we measure personality and motivation? How do we know what the right messages are to drive conversion? In this session, Tyler will clarify how to objectively define and understand personality and motivation, and actively apply it to your recruiting efforts.

2:45 – 3:20 PM

Breakout Session: SLATE TRACK — Audience-Based Outreach: Admissions, Student Success, and Advancement Communications

Speakers: Ken Higgins + Megan Robinson

Join us as we unearth universal strategies and siloed nuances in communicating effectively to prospective students, current students, and prospective donors. Whether you're a marketing guru or just starting out, this bite-sized session will share insights on the intricacies of marketing across the higher ed lifecycle. Your journey to mastering the art of holistic college or university marketing starts here!

3:25 – 4:00 PM

Breakout Session: Leadership and Values in Times of Crisis

Speaker: Teresa Valerio Parrot

The crises of the past years have been shared globally and each college campus has dealt with many similar situations. Future challenges remain unknown but will certainly occur. Building a crisis management framework—based on shared values—will be vital in preparing for what is to come. Explore interactive scenarios demonstrating shared values' role in preparing for, managing, and recovering from image and reputation hits.

3:25 – 4:00 PM

Breakout Session: Are You a Human? Results From a National Study on Student Perceptions of AI

Speaker: Jared Brickman

With so much interest in AI, where it falls short, and how it will change the higher education landscape, it was important for Carnegie to ask: What do students think? This session will reveal the results of a primary research study of prospective undergraduate students concerning their use of AI, their outlook on the technologies of today, and even whether they can tell the difference between AI-generated marketing copy and copy written by a human. We promise that (most) of the presentation will be made and given by Jared, a totally normal human and certainly not a robot in disguise.

3:25 – 4:00 PM

Breakout Session: SLATE TRACK — Tailored Outreach: Personalizing Communications

Speakers: Laura Murnen + Allison Steinberg

Slate's strength lies in its ability to customize content for students on an unlimited amount of data points. You've collected the data, now what you do with it is key. In this session learn about how bringing your Student Search in-house gives you the ability to manage your student funnel proactively, score student engagement effectively, customize print communications to meet your goals, and understand your students' needs before they step foot on campus. Take your customization one step further by adding Carnegie Darts & Motivators to reach the right students at the right times.

5:00 – 8:00 PM

Explore Epcot on your own

New for 2024. One ticket included with conference registration.

8:00 – 9:00 PM

Drinks + Desserts

Location: Epcot's Isle de France

9:00 – 9:30 PM

Epcot's Nighttime Spectacular

Location: Epcot's Isle de France

Thursday,
January 25

8:30 – 9:00 AM

Breakfast

Location: Newport Ballroom Lobby

9:00 – 9:45 AM

How to be Human in a Robotic World

Speaker: Valerie Garcia

It feels like the entire world is obsessed with AI. Will it replace us? Take our jobs? Change the way we work? In this session, you’ll learn the most important things that AI can’t do, and why it’s more critical than ever to be human at work.

9:50 – 10:30 AM

Emails Done Right: Building a Lasting Relationship With Your Students

Speaker: Samar Owais

If there's one marketing channel built for a personalized customer experience, it's email. When done right, emails have the power to connect with your students and build lasting relationships that go well beyond their student years. When done wrong... your emails get deleted without being opened. The good news is that sending emails your students want to open and engage with isn't rocket science.

In this session, you'll learn:
+ What emails are and aren't (and what they most definitely shouldn't be)
+ Creating an email experience that builds a lasting relationship with your students
+ The key to writing emails that convince and convert

10:30 – 10:45 AM

Break

Location: Newport Ballroom Lobby

10:45 – 11:25 AM

Measuring What Matters: The Story Behind the Data

Speaker: Ryan Levander

Forget accuracy (because it doesn't exist in marketing data); focus on a 'useful truth'. Learn how a shift in perspective - prioritizing channel objectives and overall trends can revolutionize your analytics approach.

11:30 AM – 12:10 PM

Breakout Session: The Future of Student Recruitment in the Era of Demand Compression

Speaker: Scott Ochander

The higher education landscape is evolving rapidly. We’re facing challenges like a decline in college-bound students, decreasing test-taking numbers, and rising data privacy concerns. The student journey is becoming less predictable, and engagement channels are multiplying, and Gen Z and Gen Alpha demand customization and authenticity. We've arrived today at an inflection point, the shift in power from institutions to buyers–which on its own merits will transfer recruitment strategy and recruitment marketing for the foreseeable future.

In this session, we will explore the emerging trends and best practices for student search including the fundamental relational dynamic shifts between enrollment and marketing on campus and prospective students and families in the market.

11:30 AM – 12:10 PM

Breakout Session: The State of Higher Education and the New Adult Learner

Speaker: Jim Fong

The “Demographic Cliff” doesn’t mean doom for higher education. It is a signal for institutions to adapt their programs, redefine their audiences, and restrategize their marketing and enrollment management efforts. UPCEA is a nonprofit professional association committed to serving the adult and professional learner. This session will outline new research on the needs of the new adult learner and the employer, as well as highlight major trends impacting higher education and what needs to be done to better engage learners of the future.

11:30 AM – 12:10 PM

Breakout Session: SLATE TRACK — Measured Outreach: Tracking Success in Communications

Speakers: Allison Steinberg + Rocco Porcellio

You're sending tailored communications to all the right audiences, now what? In this session, we'll dive into how to use Slate to track, analyze and distribute your communication data. Knowing your open and click rates is just the beginning. See how the names you've purchased are converting, how print pieces are making an impact, how effective your segmentation is and so much more. Empower yourself to make informed decisions on your future marketing efforts!

12:15 – 1:00 PM

Timeless Teams - What makes great teams great and how to sustain that greatness

Speaker: John Meyer

In this talk John will dive into what makes great teams great. With stories from some of the world's best teams and memories from his time running Lemonly, John will break down his model on how Timeless Teams sustain success. Don't miss this interactive session with crowd participation and actionable tips to bring back to your team.

1:00 - 2:00 PM

Lunch

Location: Newport Ballroom Lobby